Background

These Terms and Conditions are the standard terms which apply: To provision to customers of any Services (as “Services” is defined below) by the Salon, namely Aga & Ola a company registered in Scotland 178 Bath Street (inside Clinic13) Glasgow G2 4HG and where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of Aga & Ola who receives Services for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business;
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“We/Us/Our” means Aga & Ola  whose place of business and contact address 178 Bath Street (inside Clinic13) Glasgow G2 4HG and includes all employees and agents of the Salon;
“Services” means any and all of the treatments, facilities, services, products and other goods and materials which we provide/use; and
“You/Your” means an individual who is a customer of the Salon.

  • Unless the context otherwise requires, each reference in these Terms and Conditions to: “these Terms and Conditions” is a reference to these Terms and Conditions;

  • A Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;

  • The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions;

  • Words signifying the singular number shall include the plural and vice versa; and

  • References to any gender shall include the other gender

Appointments

Your request for a booking for an appointment will be an offer, but whether We accept any booking will be for Us to decide in Our discretion. Only if and when We tell You that We accept Your request for a particular appointment, will there be a binding contract between You and Us.

You may cancel an appointment without charge if You give Us at least 24hrs prior notice of the cancellation, and if You do so We will refund to You any sum (including, but not limited to any deposit) You paid in advance;

If You do not give Us at least 24hrs prior notice of cancellation of an appointment, We will be entitled to charge You for any net financial loss that We suffer due to Your cancellation but not more than 50% of the full price of the appointment. We will be entitled to deduct that charge from any sum (including, but not limited to any deposit) You paid in advance, and We shall refund the balance to You;

If, due to exceptional circumstances including, but not limited to, illness, accidents and bereavement, You cancel an appointment without giving Us at least 24h prior notice, We will consider the circumstances and in Our discretion decide whether to waive any charge for late cancellation that We are entitled to make under these Terms and Conditions;

We may cancel an appointment booked by You at any time before the time and date of that appointment in the following circumstances:

The required personnel and/or required materials necessary for the provision of the Services are not available; or

An event outside of Our reasonable control continues for more than 1 day; or

We find that you are not a “Consumer” (as defined above);

If We cancel an appointment in such circumstances We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment;

We will use all reasonable endeavours to start the Services at the appointment time which You have booked, but the start may be delayed by the overrun of a previous appointment or by other circumstances. If a delay to the start is at least 15min, or, if at any time before or after You arrive for an appointment We notify You that there will be a delay of at least that time, You may cancel the appointment and We will refund to You in full any deposit or other advance payment that You have made to Us for that appointment; and

Where the contract We make with You is not made on Our premises, the Regulations give You the rights set out in these Terms and Conditions, and they will be in addition to the rights given to You by the above provisions of these Terms and Conditions. You may for any reason cancel a booking during the 14 day period after We accept that booking, but if the booking includes any appointment(s) on a date which is before the end of that period, and if You have expressly requested Us to provide any Services at that or those appointment(s) and We do so, You may not cancel that or those requested appointment(s) and You must pay for them in accordance with these Terms and Conditions, and You may only cancel any other appointment(s) covered by that booking. If You request that Your booking be cancelled, You must confirm this in any way convenient to You. If You cancel as allowed by these Terms and Conditions, and You have already made any payment(s) to Us for the booking, We will refund the payment(s) to You within 14 days of receiving Your cancellation less the amount due for the appointment(s) covered by that booking that You have attended.

Fees and Payment

You must pay in accordance with Our Price List for all Services on completion of those that We have fully and correctly provided to You;

You may pay Us for Services (and for any deposit or other advance payment on account of that payment) using any of the following methods:

  • Credit or debit cards

  • Cash

  • Gift vouchers

  • Bank transfer if we agree

We may alter Our prices without prior notice, but if the price of any Services increases between the time when You book an appointment and the date of the appointment, the price increase will not apply to Your appointment for those Services on that date; and

All prices of Services shown in the Price List are inclusive of VAT.

Eligibility for Treatment

You confirm that, in connection with your request(s) to receive any Services from Us, You are and will be a “Consumer” as defined above;

We will not provide certain treatments to You unless You are aged 18 or over. We may require evidence of Your age for that purpose;

We will not provide certain treatments to You if You are aged under 18 unless You have parental consent. We may require evidence of Your age for that purpose;

If You have a medical condition, certain treatments may be unsuitable for You. We advise You to tell Us of any medical condition or on-going medical treatment when You book an appointment.  If You do not tell Us at that time We will be entitled not to provide a treatment (or part of it) and to treat the appointment (or the affected part of it) as cancelled by You without notice, in which case We may make a charge to You for the cancelled appointment (or part of it) as set out above;

If You suffer from an allergy or a skin condition, We may require You to take a patch test before We provide certain treatments;

We advise You not to have any waxing and/or facial treatments immediately before or after heat treatments or exercise.

If you are pregnant, We advise You not to have aromatherapy treatments during the first 3 months of Your pregnancy

Salon Rules

We do not permit You to:

  • Smoke or make or receive mobile phone calls at the Salon’s premises unless its an emergency.

  • Be accompanied at the Salon’s premises by any children under the age of 10 as We do not have an appropriate member of staff to supervise them.

Gift Vouchers

Gift vouchers are available from the salon reception desk or salon website;
Gift vouchers are available in any amount AND/OR for specific treatments;
Gift vouchers are valid either for the period specified on the gift voucher or, where no period is specified, indefinitely; and
Gift vouchers may be redeemed only for treatments or products which We provide at the Salon and may not be redeemed partly or wholly for cash.

Limitation of Liability

We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created.  We will not be responsible for any loss or damage that is not foreseeable;

We provide or sell all Services to You only for Your personal and private use/purposes. We make no warranty or representation that products, or other goods or materials that We provide or sell to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale).  We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;

Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation;

Furthermore, if you are a “consumer” as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:

  • The Consumer Rights Act 2015

  • The Regulations;

  • The Consumer Protection Act 1987; or

  • Any other consumer protection legislation, as that legislation is amended from time to time.

For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.

Changes to Terms and Conditions

We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.

Complaints

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.